Returns & Refunds
Returns & Refunds Policy
Last updated: September 18, 2026
At Thredz USA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.
Return Policy Summary
| Return Window | 30 Days from delivery date |
| Restocking Fee | $0.00 (No restocking fee) |
| Return Shipping (Damaged / Defective / Wrong Item) | FREE ($0.00) — Prepaid label provided |
| Return Shipping (Customer Remorse / Sizing) | Customer responsibility (Actual carrier rate) |
| Item Condition | New, unworn, unwashed, original tags attached |
| Return Method | By Mail (USPS / UPS / FedEx) |
| Refund Processing Time | 5 – 7 Business Days after receipt & inspection |
| Return Facility Address | 5901 Hillcroft St, Houston, TX 77036, USA |
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unworn, unwashed, and in their original condition.
- All original tags must still be attached to the garment.
- Items must be free of stains, makeup, deodorant, or wear.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Items marked as "Final Sale" or purchased during specific promotional clearance events.
- Gift cards.
- Intimates, socks, or headwear (for hygiene reasons).
How to Initiate a Return
To start a return, please contact our support team at info@thredzusa.com with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package.
Please note that customers are responsible for paying their own shipping costs for returning an item unless the item received was damaged, defective, or incorrect. Shipping costs are non-refundable.
Refund Process
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5–7 business days, depending on your bank or credit card company.
Exchanges
If you need a different size or color, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items free of charge if they are defective or damaged upon arrival.
Damaged or Defective Issues
We stand by the heavyweight durability of our products. If you receive a defective or damaged product, please contact us immediately at info@thredzusa.com with photos of the defect, and we will arrange a replacement or full refund at no extra cost to you.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@thredzusa.com.